Binance
Binance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Binance has a 2.7 star rating from 568 reviews, with mostly neutral sentiment and only 14% likely to recommend; many users cite issues in Binance reviews about account access and frozen funds.
Key Takeaways for Future Customers
- Expect wide crypto selection and easy trading, but prepare for possible verification delays and limited live customer support.
Negative Feedback / Risk Areas
- Frequent Binance customer complaints about frozen accounts, withdrawal blocks, verification failures, and slow responses when requesting a refund.
Positive Feedback
Users praise the good selection of crypto, USDT support, and straightforward buy/sell trading experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Binance has a 2.7 star rating from 568 reviews, with mostly neutral sentiment and only 14% likely to recommend; many users cite issues in Binance reviews about account access and frozen funds.
Key Takeaways for Future Customers
- Expect wide crypto selection and easy trading, but prepare for possible verification delays and limited live customer support.
Negative Feedback / Risk Areas
- Frequent Binance customer complaints about frozen accounts, withdrawal blocks, verification failures, and slow responses when requesting a refund.
Positive Feedback
Users praise the good selection of crypto, USDT support, and straightforward buy/sell trading experience.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aachen, North Rhine-Westphalia
I cannot Access my Account
Dear Sir or Madam
I am here by appealing for Support to Access my Account verification. Verification failed. Please try again later.
(609009) Yours Faithfully Mr Jaiteh musa
Preferred solution: I cannot access my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
In order to credit XRP Binance purposely imposed need to provided extensive evidence permitting only video recording from while ONLY leaving 6% of necessary space for upload
(See Gate for beginning) Binance wanted selfies of myself, videos of email exchanges between myself and Gate, and videos of transactions of XRP within Gate. The only way to upload the above was in a portal attached to an email from Binance.
Binance did not accept laptop screen recordings, Word files, computer screenshots, or even providing the above information in separate files. Binance demanded all three of the above had to be taken with a smart camera in one single uninterrupted take. It is by far the least efficient way to share the above information. For instance, laptop screen recordings can be done with as low as 1 fps, which produced a file of 12 MB.
Word files or screenshots take up much less space. The slowest possible phone recording is 30 fps, which led to a completed file of about 400 MB as opposed to the portal's limit of 30 MB. Hard to believe Binance is not aware of this. To remove any doubt, I stated that I could provide all evidence Binance requested, only if I could use other media as outlined above, or if they insisted on camera recording, it had to be accessed through the cloud.
Binance gave no answer to concerns; instead, they insisted on a camera recording in a single take even though both Binance and I knew this was and is physically impossible. The only reason I can see for Binance placing both excessive demands and insisting on a single media while limiting access to Binance is to ensure failure while alleging I did nothing to meet their requests.
- Large exchange
- Lack of attention to my complaints
- No customer email so one way instead of 2 way communication
Preferred solution: Full refund
User's recommendation: Immediately post complaint to customer review sites and agencies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sint-Truiden, Limburg Province
Enada2840@***.com
I had an account linked to my passport with a number +905539****04, but I lost the phone and my account. However, I don't remember it, and I can't open another account with the same document.
Preferred solution: Get back my old account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Getting your funds back
I never expected such outstanding results; the outcome far exceeded my expectations. I am extremely satisfied with the successful recovery of my stolen funds totaling $49,360 from my blockchain wallet.
I hold Telegram and WhatsApp (+1)(98)(**)(**)(**)(**)in the highest regard.
Without a doubt, you are among the most dedicated and reliable professionals in the field of fund recovery. Keep up the exceptional work!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is scammed.
My name is Dawit Wana I am from ETHIOPIA
I have a binance account before but my phone is stolen then, a person get my binance account and change email address and password and Lost my everything please help me binance support team Please.
Name in my binance account.
Name:Dawit Wana bilate
Email address: wanadawit4@***.com
County: Ethiopia
- Fast and reliable for trading
Preferred solution: I wanted to get back access for my binance account only this enough for me please help to get this opportunity.
User's recommendation: Yeah at all times careful for everything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNFREEZE my 40 coins that I transferred from RoyalQ to Binance Account.
My coins were frozen after the transaction from my RoyalQ account to Binance account. Kindly unfreeze my coins; it's now over a month.
This happened on 22/07/2025. This is business money; kindly do the needful.
I would be very grateful when this issue is sorted out. Yours, Katula Alozius, customer complainant.
- Very good
- Unresponsive
Preferred solution: Full refund
User's recommendation: Always tell others about your experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buckeye, Arizona
Locked out of account
Agents refuse to assist me! Every time I chat with their agents, they state their 'internal team' is working on a resolution to my case. This has now been going on for at least 10 days, and I am done with it!
- No phone customer service
Preferred solution: Full refund
User's recommendation: DO NOT SETUP an account with this company! You will regret it!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cartagena, Departamento De Bolivar
Lost phone
I lost my phone and it's not too secure please do something. Please.
Cedric Meili from Switzerland...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buckeye, Arizona
Poor Customer Service
I would never suggest to anyone to go with this company! Anytime you need some help, it takes them days to respond!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy P2P has been temporarily disabled
My P2P has been temporarily disabled. I don't really know what happened.
I tried to chat, but it looks like it is not working. Can you please help to activate my Binance account again?
- 1353
Preferred solution: I want my binance account to work again cause i don't know what i have done wrong cause am not good to use this binance app but please help me
User's recommendation: Please help to get my binance account activate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cartagena, Departamento De Bolivar
I lost me phones and I really didn't to block it at the moment
I lost my phone, Can you block my account until I contact you please with a other phone. It really important
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problems are solved!!!
It was my mistake in logging into another my account. Take a live communication at Biance web app.
Online customer service solved all my problems! So I checked all my altcoins!!!
When they were informed of my problems, they solved them very kindly and very quickly!!! I'm very happy with their help!!!
- Very kind & very fast
- Very secure
- Complex to use
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong transfer
We did wrong transfer, i want cancel
Txid: 0x3c723d4bbb5ed4add7566e5e213a6810d6ab57f602407d68f6368****dab1750
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithdrew issues
Subject: Request to Unfreeze My Account Balance
Message:
Dear Binance Support Team,
I hope you are well.
My account's balance has been partially frozen. I received a message stating that some of my assets are temporarily frozen for security reasons.
I would like to request clarification on why this has happened and kindly ask for instructions on how to unfreeze my funds.
Here are my account details:
Binance User ID: 365Dc Binance ID 98094****
Registered Email: mattiullah198590@***.com
Please guide me on the necessary steps to resolve this issue.
Thank you for your support.
Kind regards,
Matti Ullah Khan
- Sui
- Sui
Preferred solution: Full refund
If I'm still a customer
Hello my name is Evette Pamela Mundraby I'm inquiring I just wanted to know if my account is still open or closed because I've registered some years back if it still opens can I close this account if it is still opening regarding this account can you email me on account. My email account is mundrabyevette5@***.com...but if so you can call me on 043210****.. I will be happy to hear from you thanks kind regards Miss Evette Pamela Mundraby.
User's recommendation: Community members
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFunds
I transfered m'y funds from Metamask to finance. i cant open m'y account .
I have funds on it . Can I have thé email please
Preferred solution: Full refund
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Why do you hope they're well ? That's both overly polite and personal. Stick to business.
So that when they are told something they don’t like/agree with that is policy, the distance between their overly polite greetings and their wrongly perceived slight allows them to mischaracterize the representative as rude. Clutching of pearls will soon follow and now a false perception of rudeness becomes grievance #1.